Complaints Handling


On and off the field, complaints and grievances can happen in every club and in every type of sport.  What is important is that complaints are taken seriously and acted on promptly.

In all cases, in the first instance a complaint should be lodged with your club and the club provided with the opportunity to look into the matter and resolve the complaint effectively at the club level.

Making a Complaint

For administrative or registration issues – contact the Club Secretary or Club Registrar.

For member protection concerns or Code of Conduct or Policy matters – contact the Club Member Protection Information Officer (MPIO).

If a complaint has been made at club level but has not been managed within a reasonable timeframe, contact your FSC.  For Member Protection matters ask to speak with the association MPIO.

To report concerns regarding child abuse or if a child is at serious risk of harm contact:

  • NSW Child Protection Helpline – call 132 111
  • NSW Police – call 000 (triple zero)

For further information regarding reporting a child at risk visit NSW Communities & Justice

Before lodging a complaint it is important to ensure that all of the details of the matter have been gathered and the complaint is made in writing, including the complainant’s name and contact details, to ensure that the club has the facts of the matter and are able to contact the complainant if further clarification is required.